This Privacy Policy explains how Smart Automation AS (“Smart Automation”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Smart Chief GO mobile application and related services.

If you have any questions about this Privacy Policy or our handling of personal data, you can contact us at support@smartautomation.no.

1. Who we are

Smart Automation AS is the provider of Smart Chief GO and the controller of personal data processed in connection with the app, unless otherwise stated.

Company: Smart Automation AS
Address: Hollundsdalen 5, 5430 Bremnes, Norway
Email: support@smartautomation.no

2. What information we may collect

Depending on how Smart Chief GO is used, we may process the following categories of information:

• Account and login information, such as name, email address, username, and organization details.
• Device and technical information, such as device model, operating system, app version, IP address, and diagnostic information.
• Usage information, such as app interactions, accessed features, timestamps, and log data used for troubleshooting, security, and service improvement.
• Operational and vessel-related data displayed or made available through the app, such as statuses, measurements, alarms, and related operational information, where relevant to the service.
• Permissions-based data if the app requests access to device features such as storage, notifications, camera, or network status. Such access is limited to what is necessary for the app’s functionality.

3. How we use information

We use information to:

• provide, operate, maintain, and secure Smart Chief GO;
• authenticate users and manage access to company or vessel-related information;
• display operational data, alarms, and other service functionality inside the app;
• monitor performance, troubleshoot issues, and improve reliability and security;
• communicate with users about support, service updates, and important notices;
• comply with legal obligations and enforce our terms and legitimate business interests.

4. Legal basis for processing

Where applicable under GDPR, we process personal data based on one or more of the following legal grounds:

• performance of a contract;
• our legitimate interests in operating, securing, and improving the service;
• compliance with legal obligations;
• your consent, where consent is required.

5. Sharing of information

We do not sell personal data. We may share information only when necessary, including with:

• service providers and technical partners that help us operate the app and supporting systems;
• the user’s organization or customer account owner, where the app is provided as part of a company service;
• authorities or other parties when required by law, regulation, or legal process;
• successors in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

6. International transfers

Your information may be processed or stored in countries other than your own, including through trusted service providers. Where required, we implement appropriate safeguards for international transfers in accordance with applicable data protection law.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the customer relationship.

8. Data security

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

Smart Chief GO is not directed to children, and we do not knowingly collect personal data from children.

10. Your rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to request access, correction, deletion, restriction, objection, or data portability. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@smartautomation.no. You may also have the right to lodge a complaint with your local data protection authority.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

12. Contact

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

Smart Automation AS
Hollundsdalen 5
5430 Bremnes
Norway
Email: support@smartautomation.no